- Before purchasing, make sure you check and choose the right the size, color, image description, etc.
- After customers made the payment, any cancellation, change to order items, or other replacement and return, for the convenience of customers, shall not be accepted.
- If you aren't sure with the sizing, color or image shown, you should contact us via hello@starkeleather.com to consult before making an order.
- All products that have been purchased and received are not refundable
- If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment.
STARKE is dedicated to keeping your details private. Any information we collect in relation to you is strictly secured, and is only used for the purposes described in this privacy policy. We primarily use this information to identify and fill your orders, and to personalise your shopping experience with us.
This privacy policy applies both to information collected through our web sites and information collected offline. By accessing our web sites, you acknowledge and agree to the uses of information described in this privacy policy.
Information we collect
When you visit our websites (www.starkeleather.com) or shop with us online, we collect information about you and/or your use of those web sites. This information falls into three categories: Customer Information, Usage Data and IP Address Details. Depending on the category, the information may be considered to be personally identifiable information.
Customer Information
Customer information is information you explicitly provide to us when you make an online purchase or you sign up to receive our newsletters, including your:
- name
- email address
- shipping and billing addresses
- payment details
Customer Information can usually be used to identify you.
Usage Data
Usage Data is general information about how you interact with our web pages and web sites, such as:
- pages you visited on our web sites
- how you came to the website (e.g. via our newsletter or an advertisement)
- which particular buttons or links on the site you clicked
- whether you have been to the site before
Usage Data is collected using cookies (or similar technologies) placed by us and by third parties (see 'Who the information is shared with' below). Cookies are small pieces of data that a website sets in your browser, and which may assign an anonymous identifier to you. Usage Data is not ordinarily considered personally identifiable information.
IP Address
Whenever you use our websites (or any other web site) the computer from which the web pages are served (the Web server) needs to know your computer's network address so that it can send the requested web pages to your browser. The public network address associated with your computer is called its "public IP address" and is sent automatically each time you access any Internet site. From a computer's public IP address, it is usually possible to determine the general geographic location of that computer but often not the specific computer and usually not the specific user (if your public IP address is unique to you and is published somewhere public it's possible that IP address could uniquely identify you). We keep records of the IP addresses from which you access our site to assist us in understanding the online behaviour of our customers or where you have specifically provided us with information about yourself. For example, when you make a purchase, we may record your IP address for security purposes, and that IP address would then be associated in our records with your Customer Information.
How we use the collection information
Customer Information
We use your Customer Information for processing and filling orders placed by you, directly marketing our products, delivering our newsletters to your mailbox, and other activities involved in the day-to-day business operations of STARKE. STARKE uses the latest 128-bit SSL (secure sockets layer) encryption technology to protect your Customer Information when you purchase from our online store.
Usage Data & IP Address
We use Usage Data to assist us in understanding the online behaviour of our customers, which helps us to focus our marketing activities and improve the service we provide on our web sites.
Using web analytics services on our web sites enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers' experiences on our web sites.
Geographical location information contained in the Usage Data enables us to tailor your experience on our web sites by displaying different content based on your location, such as local currency and pricing, local advertising offers, and content in your preferred language.
We also use Usage Data for remarketing (sometimes called retargeting) to better target our ads to interested customers. Retargeting uses cookies to identify users who visit a website showing a particular brand of goods or services and then targets advertisements of that brand to that user on other websites. So, after you have visited our web sites, you (or another user of your computer) may see STARKE ads on certain participating third party websites, including on the Google Display Network and Facebook. Customer Information is never disclosed to third parties for retargeting purposes.
Who we share the information with
We share Usage Data with a number of other parties for a range of purposes, including to:
- handle payments securely
- distribute direct marketing materials from STARKE
- connect to social networks
- pay commission to our affiliates
- target advertising by sending your Usage Data to our advertising partners, such as Google and Facebook
Usage Data is either collected directly by or disclosed to third parties during the course of a session on our website, or during advertising or marketing campaigns.
We only share Customer Information with providers directly involved with online transactions (e.g. PayPal), or when you have opted in to receive direct marketing material.
Changes to this Privacy Policy
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page. Any revised privacy policy will apply both to Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.
Contact Us
STARKE Leather Co.
Phone: +62 813 2076 2889
LINE: @starke
